Dynamics of Human System Interaction in the Implementation of Information Technology in Work Environment

Human interaction with information systems can elicit diverse responses. Some users may find that technology accelerates task completion and improves access to information. Conversely, system changes can lead to adaptation difficulties, increased workloads, system dependency, or resistance to change. From a systems perspective, the implementation of information technology can be understood as a process involving the interrelationships among people, technology, tasks, information, and the organizational environment. A change in one component can influence the others. This study employs a literature review method aimed at identifying and examining prior research on human-system interactions during the implementation of information technology in the workplace. The result o this research shows that the implementation of information technology in the workplace is a sociotechnical process involving dynamic interactions among people, systems, tasks, and the organizational environment. Successful implementation depends not only on the system's technical capabilities but also on adaptability, user competence, usability, resistance to change, digital workload, and organizational support such as training, mentoring, and communication.